Refund Policy

Reasons and condition

Both defective and non-defective new items may be submitted for return, and we accept exchange requests. If you changed your mind, preferred another choice, or selected the wrong item, the merchandise must be unused and in its original condition, with original packaging, tags, and all supplied accessories. We also address goods received damaged, faulty, incomplete, incorrect, or materially unlike the description. This process does not remove rights granted by law.

How to request a return

Within 30 days of delivery, contact wejoqenu877@gmail.com and give the order number, checkout email, and a short explanation. We may ask for item and packaging photos or video when damage, defects, missing pieces, or fulfillment errors are involved. Do not send the goods back before approval.

Posting an approved item

After review we confirm the proper return address and directions; the general mailing address is not presumed to be the return facility. Eligible returns go by mail using the free prepaid label enclosed with the original package. If that enclosed label is unavailable, ask us to assist. Neither the label and related return postage nor a restocking fee is charged. An exchange is arranged only if review permits and suitable inventory remains.

Money back

After a refund is approved, we process and initiate it to the same payment method within 10 days. The financial institution may need more time to show the funds.